Frequently Asked Questions

How much is a self-pay appointment?

$75, we also accept most major insurance plans. We accept all major credit cards (Visa, MasterCard, American Express, and Discover). Learn more about self-pay options here.

PCR, rapid, and antibody testing fees are an additional cost. Separate third-party lab cost dependent on your location: PCR results in 3–7 days, rapid results same day, and antibody results in 2–5 days.


Will my insurance cover the visit?

We accept most major insurance plans including Aetna, Cigna, Blue Cross Blue Shield, United Healthcare, and most Medicaid plans. Learn more about insurance here.

PCR, rapid, and antibody testing fees are covered at this time. Separate third-party lab cost dependent on your insurance plan: PCR results in 3–7 days, rapid results same day, and antibody results in 2–5 days.


Is an appointment required?

No. You can access the service on-demand when we’re open, or you can schedule an appointment ahead of time.


Is the video call secure and private?

Yes, your privacy is very important to us.


Can I use the service if I’ve already visited one of your urgent care clinics?

Yes! If you live in Texas, you’re geographically eligible.


Can I use the service if I’ve never visited one of your urgent care clinics?

Yes! If you live in Texas, you’re geographically eligible.


Can I use the service if I do live within driving distance to one of your urgent care clinics?

Absolutely! You’re welcome to visit our physical clinic locations (only for patients that are 21 and younger) or visit with our on-demand providers from home through a virtual visit.


Can someone age 18-21 see a provider without a parent or guardian being present?

Yes!


Can someone over the age of 21 use the service?

Yes! We have expanded our virtual reach to include adults in order to help triage possible COVID-19 patients.


What information do I need to start the visit?

You’ll be asked for simple demographic information and a brief medical history before being ushered into our virtual waiting room.


When are telemedicine services available?

Mon – Sun: 8:00am–9:00pm
We’re open every day of the year, including holidays and weekends. Our after-hour care means you can get care you need even when your primary care physician is closed.


Can I get a prescription?

If the doctor determines that a prescription is necessary they have the ability to send it to your local pharmacy.


How do I schedule a visit?

Simply select an on-demand visit or schedule an appointment from your computer, iPhone/iPad, or Android device.


How do I start a visit now?

Simply select an on-demand visit or schedule an appointment from your computer, iPhone/iPad, or Android device. Once your information is entered, choose to either talk to a provider live right away (on-demand) during our open hours or schedule a future appointment.

What does a negative test mean?

A negative test means that antibodies to COVID-19 were not detected in your bloodstream. This may mean you have not been infected with COVID-19 in the past, though more research is being done on the accuracy of the test.


What does a positive test mean?

A positive test means that antibodies against COVID-19 have been detected in your blood. If you have recently experienced cold-like or flu-like symptoms, a positive test may indicate that you were infected by COVID-19. Additionally, it may be possible to have a positive test and not have experienced any symptoms. ​A positive result may be due to non-SARS-CoV-2 infection in the past. SARS-CoV-2 is a virus that causes COVID-19. Talk with your healthcare provider to help you interpret a positive test.


Does this mean I’ve Had COVID-19 in the past?

If your test is positive for antibodies and you have experienced cold/flu-like symptoms recently, then it means you may have had COVID-19 in the past and have recovered. Scientists are investigating the possibility that other infections could lead to a positive test.


Does this mean I am immune to COVID-19?

As COVID-19 is a new virus, we currently do not know if these antibodies provide immunity. If it does provide immunity, scientists do not yet know how long that immunity would last.


Do I need to receive any treatment if my test is positive?

Currently, there are no specific treatments available for COVID-19. A positive antibody test means that you may have had COVID-19 in the past and have recovered from the illness.


Do I need to quarantine myself? 

If you recently had a cold-like illness, please self-quarantine at home until at least 7 days since symptoms first appeared. Please review the question “When can I go back to work?” below for instructions regarding the number of days to quarantine and when you can return to work.


When can I go back to work?

If you recently had a cold-like illness, please self-quarantine at home until at least 7 days since symptoms first appeared. After 7 days, if it has been 3 days (72 hrs) since you last had a fever without any fever reducers AND have had had no respiratory symptoms (cough or shortness of breath), you may discontinue isolation. If you live with other family members, please ensure that all family members self-quarantine at home and monitor for any symptoms. If anyone in your household currently has symptoms, everyone in the household must be quarantined until all family members have met the above criteria. Some employers may request that a test be performed indicating negative results. If so, please request a telemedicine visit with one of our providers.


Am I contagious to others?

If you currently do not have any cold-like symptoms but have a positive antibody test, you are not contagious as long as the following criteria have been met: 1) more than 7 days have passed since you developed a cold-like illness, 2) after 7 days since starting the illness, it has been 3 days (72 hrs) since you last had a fever without any fever reducers and 3) you no longer have any respiratory symptoms (cough or shortness of breath).

Is there a cost to use this service?

The visit will be automatically billed to your child’s insurance company with no action needed by the parent or guardian.

TRICARE Prime members typically pay $0 for use of this service and other TRICARE members pay an affordable fee per visit. Virtual Care for Families is a TRICARE authorized provider and in-network with all TRICARE plans.

All Texas children’s Medicaid plans are accepted and most visits for children with Medicaid will cost $0.

VCFF is in-network with most major plans (BCBS, UHC, Cigna, Aetna, Humana, etc) and a telemedicine visit for your child typically costs the same as a normal trip to your child’s pediatrician office.

If you’re uninsured, we offer a discounted rate of $50 for the service. For families where $50 is not affordable, you may be eligible for our free care program.


Will this service be paid for by the school district?

No. Virtual Care for Families is offering this service at no cost to the district. All services, training, and supplies were provided to the schools by Virtual Care for Families for $0. Our team is happy to be of service to your community and we look forward to caring for your child.


Can my child have their monthly prescriptions filled with Virtual Care for Families?

Prescriptions for ongoing or chronic conditions such as diabetes management, behavioral health management, or asthma management should be obtained by your child’s primary care physician.


What if my child needs a higher level of care?

If deemed necessary, your child can be referred to a specialist, emergency room, or primary care physician for continued care. Virtual Care Providers are trained to assess the child’s condition quickly and will triage them to the appropriate level of care as needed.


Can my other children be treated by Virtual Care for Families if they aren’t enrolled in the district?

This service is open to district students and their friends and family. Virtual Care for Families is available to all ages and can be accessed from home on any smartphone, tablet, or computer. However, to have your child treated in school, you must register your child in advance via the registration forms above. Visit www.virtualcarefamilies.com for more information.


Can my child be seen by Virtual Care for Families in the evenings or on weekends?

Yes! Virtual Care for Families is open every day (including weekends) from 8am–9pm. Your child can receive care through your smartphone or computer within minutes from wherever you are. To request an on-demand visit, click on the “Start a virtual visit now!” option at www.virtualcarefamilies.com.